FAQS:


Q. How long can I hire the products for?
We offer 5 day Customer Collection ( Thurs-Mon) / ‘Weekend-Long’ hire options so you can hire our products for the entire weekend. We are flexible to suit your event times and take the stress out of your event by adding our delivery, set up and pick up services. Please note the prices of the delivery, Set up and collection is around $100 and flexible options can be provided upon application.


Q. What areas do you service?
We offer delivery and pick up as north as Two Rocks, as south as Mandurah and east as Toodyay. If your event is out of these areas, we can do our best to accommodate but please contact us to discuss as we may charge extra for delivery and pick up.


Q. Do you Deliver and pick up?
Yes. We offer delivery for $50, and collection for $50 on separate days to designated areas. If you have the ‘Same-Day’ hire, we charge $20 additional to the hire fee. Alternatively, you are welcome to collect and return the games from us directly in Balga – please note our games are custom made to fit into most sized cars. No need for a large space to transport such as a van/ute or trailer!


Q. Do you hold a cash bond?
Yes, we hold a $50 cash bond which is returned the following week after your hire period, providing the products are returned in the same condition they were provided in. This is paid in cash and refunded in cash, Bond is on your invoice for your convenience. See more details here: https://deriveeventhire.weebly.com/bond-information.html


Q. How can I book?
We have an easy online booking form! Https://deriveeventhire.weebly.com
Alternatively, Just send us an enquiry via our Contact Us page so we can confirm the availability for your event and will email you the booking form to complete. Once completed and submitted, we will send you an invoice for your deposit confirming your booking.




Q. Can I combine Lawn Games and Photobooth packages?
Absolutely! Our Photobooth and Games pair perfectly together for every event.


Q. What is the wet weather policy?
The client agrees that the products will be placed in a location that is undercover or out of extreme weather. The client is responsible for providing adequate shelter/wet weather back up plan. The client is required to provide in writing the morning of the event by 8am if the location changes due to weather implications. If no adequate shelter is provided, and if we are unable to deliver the products to a safe space we will not deliver the products. There will be no refund should this occur.


Q. Do you have multiples of the same game?
Yes! We have multiples of our most popular games and do our best to accommodate everyones needs and requests. It is best to contact us as soon as possible to ensure the products you would like, can be secured for your event. You can also hire multiples of the same game for your event. Example; 2 Giant Jenga and Giant Connect Four Game - Various Colours and Sizes Available !!


Q. Can I pick up and return the products myself?
Yes! Or allocate a friend or family member... We understand that sometimes it can be easier for you to collect and return the products when it suits you. We have made modifications to some games for easy transporting so we will also educate you on how to easily reassemble once you arrive at your venue.


Q. How far in advance can I book?
We highly recommend booking as far in advance as possible! Our 2020 and 2021 calendar is currently open so don’t delay!


Q. Are there any additional fees?
If any of the products are returned with damage or missing pieces, this will be taken from the bond before it is refunded. We also charge a $50 wet weather fee, should the items be returned wet. A Late fee of $50 is also charged if the products are not returned upon the agreed time as this can affect the following bookings.
More info here:
Https://deriveeventhire.weebly.com/bond-information.html


Q. How do I pay?
We have various payment options.
Direct debit, Credit card ($10 fee), PayPal and Cash payments are all accepted. All bond Fees Are to be paid in cash on Collection and refunded upon safe, timley and complete return of hire items?


Q. Is a deposit required ?

Photobooth reservations require a $100 deposit 2 weeks before event. Other hire packages don’t require a deposit and you can cancel within 72 hours before event at no charge. All cancellations of hire packages will incur a $20 cancellation fee, booking date can be transferred if required at no charge.


Your question not answered or ready to book?


• Terms & Conditions •



1 EQUIPMENT, RENT & TERMS OF RENTAL AGREEMENT: The undersigned, as Lessee, hires from Derive Event Hire as Lessor, Hire Property, identified in attached document / Purchase order confirmation.

2 DELIVERY/ COLLECTIONS: To the street address specified by Lessee (Customer). Lessee grants Lessor right to enter the property at the said address (‘Delivery Address’) for the delivery and subsequent pick up of the Hired Items at the specified time. To the street address specified above by Lessee (Customer). If Lessee is late with Item Hire return, there will be $50 a day additional hire fee until returned.
Customer Lessor grants Lessee right to enter the property at the said address (‘Delivery Address’) for the COLLECTION and subsequent RETURN of the Hired Items at the specified time as agreed.
Late collections & returns will result in a fee.

3 TRANSPORTATION EXPENSE: Except as provided herein, all charges in delivery and subsequent pick up of the unit with respect to the delivery Address are included in the Rental Fee noted on PO. In the event that the unit is not returned as the appointed time by the lessee to lessor then a Transportation Fee shall be charged

4 GENERAL RULES TO FOLLOW DURING USE OF THE ITEMS:
Players must wear suitable footwear when around hire property. Please ensure Hire items are in a safe area.
CHILDRENS SAFETY DEPENDS UPON YOU, YOUR PERSONAL SUPERVISION IS ABSOLUETLY REQUIRED. AS THE LESSEE OF THE HIRE PROPERTY, THE SAFETY OF ALL GUESTS & PLAYERS IS YOUR RESPONSIBILITY.
Absolutely no SILLY STRING, CHEWING GUM, LIQUID CHALK or other sticky / dirty substances are allowed too close to hire property. If upon pickup of hire property such cleaning is required then a $50.00 cleaning fee shall be automatically imposed.

5 SPECIAL INSTRUCTIONS: The hire equipment is reliable. If you have any issues- contact lessor. If you require instructions- Please contact us for full instructions. All items must be stored appropriately and returned in orginal containers/boxes. Missing storage Items will occur a bond fee. Please ensure equipment is handled with care.

6 SAFE OPERATION ACKNOWLEDGEMENT: Lessee acknowledges that he/she has been instructed about and fully understands the safe operation of the hire property that is the subject of this rental agreement. Lessee agrees to observe all safety precautions. Lessee also represents and warrants the safe return of the hire property and hereby agrees to pay the full price on the hired items, if it is not returned. If the Items are missing, a replacement fee may be applicable.

7 MAINTENCE: Lessee agrees to keep the hire property in the same condition as when received, ordinary wear and tear expected. Missing counters or parts to hire items need to be reported if lost. Please advise Lessor if there are any missing pieces or if there has been any damage. Loss of Bond may be applicable. If the Item/s is repairable you may be responsible for replacement.

8 ALTERNATIONS AND ATTACHMENTS: No alteration
in or attachments to the hire property will be made without prior written approval of Lessor. Do not use LIQUID CHALK on Blackboards.

9 WARRANTY: Lessor warrants that the hire property leased in this Rental Agreement will be in good working order on the effective date of the Rental Agreement. The Hire property is maintained as per standard. Lessors obligation under this Rental Agreement is limited to the repair or replacement of the items when Lessor determines that it does not conform to this warranty. This warranty is in lieu of any and all other warranties expressed or replacement of the hire property when Lessor determines that it does not conform to this warranty. This warranty is in lieu of any and all other warranties expressed or implied, and of any and all obligations and all of all liabilities on the part of the Lessor for damages, including, but not limited to, consequential damages, arising out of or in connection with the use of performance of the hire property.

10 TITLE TO: Lessee agrees to keep the Hire property in his/her custody not to sublease, rent, sell, remove from delivery address or otherwise transfer such property. The hire property will remain the property of the Lessor and may be removed by Lessor at any time after the termination of this Rental Agreement.

11 RELEASE OF LIABILITY: The lessee shall be in charge of the party games, and is fully responsible for its safe operation as well as the return of the Hire property in good working order. Lessor and its officers, employees and agents is/are NOT responsible for injury occurring to the Lessee or any other persons using the hire property, and the Lessee further agrees to hold the Lessor and it officers, employees and agents from/against any costs incurred due to claims from anyone and for attorney’s fees and related costs involving the use and return of the hire property, should legal action become necessary.

12 ENTIRE AGREEMENT: The Rental Agreement constitutes the full agreement between Lessor and Lessee. Time is of the essence in this Rental Agreement. The receipt of the hire property is the subject of this Rental Agreement is in good working order and repair and this is so acknowledges by Lessee.

13 RAIN POLICY: During periods of severe weather conditions (ie rain, high winds, etc), we reserve the right to cancel your reservations. If conditions are not too severe we will give you the option of keeping the hire property or not. If you decide to keep the hire property for the term of this rental agreement, there may or may not be no refunds. If items are damaged by weather while lessee has hire items, Loss of bond and possible replacement fee may apply.

* Terms and Conditions Agreement will be signed upon Lessee ( Customer) Collection.

A Cash bond of $50 for all Hire packages is required.
This is returned in full on safe and timely return of hire items ...



PLEASE NOTE:
Late return of the games are charged at $20 per 24 hours

For example if the games are to be returned on a Monday and you are unable to return until the Tuesday the daily rate is $20 this will come out of your cash bond upon return